SHIPPING & REFUNDS
SHIPPING POLICY
If you order before 9am on a business day, and your delivery address is in a metro area, your order will normally be delivered the next business day. However, please allow up to 4 business days for deliveries to metro areas. Deliveries to regional addresses may take a little longer. Deliveries are made Monday to Friday (excluding public holidays) between 8.00am and 6.00pm AEST, we are unable to deliver at a specific time during the day.
Unfortunately we cannot deliver to PO Box, AFPO, PMB or Locked Bags.
Please note that, during the warmer months, in order to avoid chocolate melting over the weekend, orders received on Fridays will not be packed until the following Monday.
If you wish to discuss specific delivery requirements, please contact our Deliveries Customer Service team on 02653895043 Monday to Friday (excluding public holidays) between 9:00am and 5:00pm AEST.
If you have not received your parcel within 7 working days from the date of purchase, please contact our Delivery Customer Service Team Monday to Friday (excluding public holidays) between 9:00am and 5:00pm AEST.
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During the covid 19 'lockdown'
Please note, all deliveries will now be contactless as per Government guidelines. The delivery will be left at your door or taken to the closest post office. Please ensure the recipient is home.
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By purchasing on cadbury-equisite.com you are giving consent for the delivery to be left outside the designated address. Mondelez is not responsible for any subsequent damage of the hamper post-delivery.
Most orders are ready for dispatch within 1-2 business days, but with the surge of recent online purchases delivery times may be increased. The latest advice from Startrack (owned by Australia Post) is that deliveries can take up to 7 days. You will be notified via automatic email when your package has been dispatched.
If you have not received your parcel within 10 days from the date of purchase, please contact our Delivery Customer Service Team Monday to Friday (excluding public holidays) between 9:00am and 5:00pm AEST.
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REFUND POLICY
We hope that you will be pleased with your order. In the event that there is a problem with your order, including shortages, damages or your order being incorrect, please contact us as soon as possible and we will do our best to put things right. Replacements can only be made within 28 days of receipt of goods. In the event a replacement cannot be fulfilled, or at your option, it may be necessary for us to issue a refund. Where a refund is necessary, it will only be issued to the original purchaser's card used to place the order. The refund will be made once the goods are returned.
Under the Consumer Protection Regulation you also have the right to cancel your contract and obtain a refund within 7 working days, beginning the day the goods are delivered to you. If you have paid delivery charges, these will also be refunded to you but if you only wish to return part of the order, then we are not obliged to reimburse delivery charges. You must take reasonable care of the goods whilst in your possession. In the event that the goods are not returned to us in fully resaleable condition, we reserve the right to refuse all or part of your refund on the order. You must inform us of cancellation of contract as soon as possible within the 7 working day period allowed.
Please contact our Customer Care Team on 02652213578 or email info@cadburyequisite.co.uk if you need any further information or assistance.
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